Terms and Conditions

Our customer friendly policies make doing business with Personalized Presents a truly pleasurable experience.  We guarantee that you will be 100% satisfied with our products and services.  If you have received a defective product or if we have made a mistake on your order, simply email or call us within 10 days of receipt of your order.  We will replace your item promptly.  

Production Time Before Shipment

Most orders will be shipped within 48 hours of ordering, not including weekends or holidays, some due to custom specifications, out of stock items, busy holiday seasons or other miscellaneous problems can take a week or more please allow time for these mishaps as we do not issue refunds or allow for cancellations once an order is placed. All customers placing an order that contains back ordered product that is expected to take longer than two weeks before shipment will be notified.

Shipping

Estimated shipping time is in addition to production time. Orders can not be combined once they are placed. We do not refund shipping costs at any time for any reason. All packages are shipped UPS ground unless otherwise requested by you, our valued customer.  Please allow 2 - 7 days for shipping, in addition to production time,within the continental United States when selecting Ground Shipping.  International shipment and shipments to Alaska and Hawaii can require more time. Shipments  within the continental US will be charged $8.99 shipping charge for UPS ground regardless of order total.  Expedited deliveries and/or shipments to Alaska, Hawaii and international locations will be charged per UPS standard rates. Personalized Presents is not responsible for any taxes, duty fees or custom charges to any country outside of the United States.

Shipping charges are applied per shipping location.We have no control over packages once they leave our facility by UPS and therefore if a package is damaged or lost in transit we reserve the right to replace the order. If a PO BOX or APO address is given and we are forced to use the USPS we are unable to track these packages and take no responsibility for delivery of these items. Please check that shipping information is accurate. We reserve the right to pass on and charge any fee incurred by Personalized Presents to the customer for address changes by UPS. Personalized Presents assumes no responsibility or liability caused by UPS's inability to deliver as a result of factors beyond Personalized Presents reasonable control.

Payment Options

PAYPAL is now accepted  by PersonalizedPresents.com We also accept Mastercard, Visa,  Discover and American Express cards.   We have a highly secure site and ensure your information will be secure.  You can call us, if you desire, with your credit card information at 203-508-1440.    Please call during normal business hours which are listed on our Contact Us page, or leave a message as to a good time for us to call back.

Although we do accept Money Orders we do not accept COD or checks. Returned checks will result in a $35.00 service charge and any other fees incurred by Personalized Presents.

Return Policy

Special Ordered, Discounted, Seasonal and/or Personalized items are not returnable under any circumstances.  An error due to Personalized Presents must be reported within 10 days of receipt of merchandise.  Personalized Presents reserves the right to replace any damaged personalized item.  Please review your order carefully prior to submitting and on receipt of your goods.  If you have purchased something that is not personalized, discounted or special ordered please notify us via email within 10 days that you would like to return your item and the reason for returning the item, you will be sent a return code and instructions.  When the item is received by Personalized Presents in the same condition it was sent with a return code we will issue a refund minus any wrapping and shipping charges. All returns must be sent back within 5 days of receiving return instructions from Personalized Presents. Personalized Presents reserves the right to charge a 20% restocking fee. We do not refund shipping costs or gift wrapping services. ITEMS ON SALE ARE NOT RETURNABLE.

We do not return products when a lettering style/font or color that is selected is not liked.  Please review your order carefully prior to placing it.

In addition, due to the hand crafted nature of many of our items,  some variation from product to product (and from our samples) may exist.  These variations are not defects, and we do not accept returns due to these variations. Stockings can and do change from year to year it should be expected that an order placed this year may vary in color, shape or style from a previous year.

Order Cancellations and Changes

We do not accept order cancellations and changes are not guaranteed at any time once an order has been placed.

 Embroidery & Engraving Policy

Your order will be embroidered or engraved as displayed on the web site.   However, if you choose a shirt or product color other than that displayed we reserve the right to change the thread colors to make the design the most appealing on the color product you have chosen. 

We have hundreds of thread colors to chose from and dozens of lettering styles in scripts, blocks and blocks with serifs.  If you have a preference of thread colors or lettering styles other than that displayed, please indicate that in the special instructions box of your order.  Please be as specific as possible, (ie. royal blue, navy blue, medium blue, light blue, etc).  We will select the colors and lettering style within your request that makes for the most appealing end result. Script fonts all have letters that may not be to any one person's liking, it is for this reason that we suggest block or non-script fonts if you believe this may be an issue. We are not responsible when a font choice is not liked.

Your product will be customized to your specifications.  If no specification is made or specification is not possible or realistic we will use our experience to customize your selection in the most appropriate style and colors to ensure a gift that will leave a lasting impression to both you and the recipient.

Many designs are as shown on our website and can not be adjusted.

Personalized Presents reserves the right to substitute brand names that are deemed to be of like materials and construction.

Monograms: A monogram font must be selected in order for a monogram to be requested and completed as a monogram style. When three letters are given as personalization and a monogram font is not selected each letter will be in the order requested on the order and each will be the same size.

Extra Characters: Each product indicates how many characters are included in each product and each item offers our customers the opportunity to indicate any extra characters when purchasing. If by error extra characters are not indicated when ordering Personalized Presents.com reserves the right to charge for these characters

Custom Orders

If you don't see what you are looking for on our web site, simply give us a call or email   We have a large library of stitch designs, thread colors and lettering styles to meet just about any need you may have.  We will provide a quote for your special request within minutes. 

 Phone Orders

When orders are called in we do not accept any responsibility for any errors including spelling errors.

 Business Logos

Your  logo can be created into a stitch file for embroidery for a one time fee of $50.00.   This service will add approximately 48 hours to the processing of your order.  We will gladly provide you a quote for your logo  embroidery once we have your artwork.  We offer very competitive rates for quantity orders.  Please browse our corporate site for the type of merchandise you want and we will provide a very competitive quote for you. A logo can be engraved on any engravable item. There is a one time fee of $25.00 to setup your logo. These prices are based on an average size pocket logo.

Personalization on Left or Right

When personalizing an item that is worn,  we consider left & right from the perspective of the person who will be wearing the item.  For example, if a person requests that a robe be embroidered on the left chest - it will be the wearer's left.   When personalizing other items, such as stuffed animals we consider left & right from the perspective of the person looking at the item.  So if a person requested we embroider the right ear of a teddy bear, it would be the right side of the bear when looking at the bear.

 Advertised Prices

We reserve the right not to honor any erroneous or outdated advertised prices, appearing in any form of media.

Coupon Codes & Discounts may not be combined; and must be entered at time of ordering.  We will not honor a coupon code or discount that is provided after the order has been placed.

 Sizing

Chest/Body Length for Unisex T-shirts

Small=36/28   Medium=40/29   Large=44/30   XL=48/31   2XL=52/32   3XL=56/33

Chest/Body Length for Unisex Sweatshirts

Small=40/27-28   Medium=44/28-29   Large=48/29-30   XL=52/30-31   2XL=56/31-32   3XL=60/32-33

Chestnut Hill Unisex Outerwear Chest/Arm Length

XS=33-35/30-31 Small=33-35/30-31   Medium=38-40/33-34   Large=46-48/35-36   XL=46-48/35-36  

2XL=50-52/36/37   3XL=54-56/37-37.5   4XL=58-60/37.5-40

Mrs. Hoodies by American Apparel Chest/Waist

XS=28-30/23-24   Small=30-32/25-26   Medium=32-34/27-28   Large=36-38/30-32   XL=40-42/33-35

2XL=44-46/36-38

Mrs. Pant by American Apparel Waist/Inseam

XS=23-24/29   Small=25-26/30   Medium=27-28/32   Large=30-32/33   XL=33-35/34   2XL=44-46/36-38

Ladies Scoopneck T-Shirts Size/Bodylength

Small=4-6/25.5   Medium=8-10/26.5   Large=12-14/27.5   XL=16-18/28.5   2XL=20-22/30   3XL=24-26/31

 USER FEEDBACK & INSTRUCTIONS

We love to hear from our customers, and sometimes like to share customer feedback and comments.  Therefore,  any feedback or communication of any type - including but not limited to  ideas, suggestions, wordings and design ideas; communicated to us become our property to publish,  reproduce or market as we wish.   We will have unrestricted use of such communications, and will not owe anyone compensation for use. 

We pride ourselves on quick service therefore, we do not guarantee changes and do not accept cancellations.