Customer Service

We ship all in stock products within 24-48 business hours after placing an order regardless if they are personalized or not.

Order Status: Order status can be viewed by logging into your online account. Your username is your email address. You can retrieve shipment tracking infomation by logging on.

Please view our terms and conditions page for shipping prices.

International Shipping: We do ship internationally but can only estimate cost and you will be charged actual shipping. International shipments usually take 3-5 days but due to customs we can not guarantee that.

You can contact us at PersonalizedPresents, by using the form at the bottom of this sceen or emailing customerservice@personalizedpresents.com

PHONE ORDERS:Although we would be happy to walk you through the order process and answer any questions you may have, due to accuracy issues all orders must be placed through our website. All phone orders will not be returnable or exchangable for any reason.

SHIPPING INQUIRIES: UPS will send tracking infomation directly to you via your email address once your item has shipped and only if the email address provided to us is a valid email address. This email will be addressed as QUANTUM VIEW NOTIFY. If you have not received this email you can log on to your account (if an account was created or used when checking out) and the status of your order will be listed. Please note time in transit shown below. UPS does not deliver on Saturday unless Saturday delivery is selected and does not deliver regardless of delivery method on Sunday. The map below gives ground shipping time to your shipping area. Should you need your item sooner, then you need to select an expedited shipping method available at checkout. (Please remember to add our production time of 24 - 48 hours to shipping time for your expected delivery time.) Also remember to exclude Saturday, Sunday and Holidays in estimating delivery time.

US Time in Transit Map

ALL ADDITIONAL SHIPPING INQUIRIES MUST BE MADE THROUGH AN EMAIL TO customerservice@personalizedpresents.com. If you have not received notification that your order has shipped please wait until it has been one week since ordering to inquire about order status otherwise we may not be able to assist you. If you are in the Hartford, CT area, please stop by our retail store and view the many personalized, monogrammed and embroidered gifts we carry - we'd love to meet you. Our store is located at:

Personalized Presents
518 Wolcott Road
Wolcott, CT 06716
Toll Free Phone # 877-879-2189 - Shipping inquiries must be made through email only!

STORE HOURS:

Normal hours are Monday - Friday 9:00am - 6:00pm EST.

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	We accept PAY PAL & All Major Credit & DEBIT cards! Today...FREE SHIPPING...on orders of $100 dollars. Enter code FREESHIP at checkout. Standard ground shipping in continental US only. *With our Flat Rate Shipping. Most Ground Orders in the Continental US ship for just $8.99 - regardless of size.*
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